FAQ

About Us

GETTING

TO KNOW US

Who are we? Welcome to the world of lootadeal.com where extraordinary talent come together to do extraordinary things, bringing world-class online shopping to the people of South Africa!

Who are we?

lootadeal.com is an online retailer established in 2014. We offer customers a choice of games, electronics, toys, and office supplies. The lootadeal promise is to provide our customers with exceptional customer service, a great shopping experience, low prices and a number of safe and secure payment options.

How Long Will it Take To Get My Package?

It depends on what’s on the order and the delivery method you choose. There are two components to the time taken – the time to dispatch, and the time to deliver. Each product on lootadeal.com has a dispatch estimate that may vary between 24 hours and few weeks, depending on where the product is being sourced from. The time taken to dispatch your order is dependent on the slowestitem on the order. When you place your order, we will estimate the latest date that we would expect to dispatch the order. Once we dispatch the order, the time taken for you to receive depends on the delivery method you choose. This can vary from instantaneous if you’re collecting it from us directly, to about a week for post office deliveries.

I don't have a credit card, can I still buy from lootadeal.com?

We do accept payment by direct deposit in our South African bank, so you don’t need a credit card. Once you’ve placed your order, just press the [Direct bank transfer] button and you will get all the information that you need to make the payment. You don’t need to fax the deposit slip – just specify your order number as a reference when making the deposit and we will assign the money to your order as soon as it appears on our statement. This usually takes a day or two, and you will receive an automated email confirmation once we have it.

How do I register with lootadeal.com?

To register as a user, click here or on Register at the top of the lootadeal website and create an account. We’ll need your full name, e-mail address, a password of 5 characters, your gender and at least one contact number.

You can also register with Single Sign-On or SSO

The login with Facebook accounts relies on the Single Sign-On (SSO) access control system, according to which users can access multiple applications having logged in just once and using the same session. So it means you don’t need to remember every account login details.

What is lootadeal Buyer Protection

lootadeal.com Buyer Protection is our guarantee to you that every transaction you make on lootadeal is completely secure. Click here to read more about lootadeal Buyer Protection

Payment Methods

lootadeal.com currently accepts payments via EFT, Credit & Cheque Cards, Instant EFT, Debit Cards and Mobicred. If you’re paying via EFT, please note that the payment might only reflect within 48 hours.

In order to speed up the ordering process, send your proof of payment to [email protected]