Irrespective of the delivery method you choose, we always take responsibility up to the point of delivery, i.e. if your parcel goes missing or the contents are damaged, we will replace the affected items at no cost to you.
Please note that the time taken to dispatch an item is listed on each product’s detail page. For example, “Usually dispatched within 8-10 working days” means that it will take us 8-10 working days to get the product from our supplier. The delivery times listed below apply once we dispatch the item to you.
Delivery options at a glance
|Service||Main Centres||Regional Areas||Free Delivery Threshold|
|Standard postal delivery (tracked)||Varies*||Varies*||Varies*|
|Economy Courier Up to 6kg – Orders of R450 or More||Free||Free||R450|
|Economy Courier – Orders Under R450||R70||R99||R450|
|Economy Courier Up to 8kg – Orders of R950 or More||Free||Free||R950|
|Economy Courier Up to 8kg – Orders under R950||R90||R120||R950|
|Collect (from our Hatfield Warehouse)||Free||Free||N/A|
We offers Free Delivery on all orders greater than R450.
Dependent on the number of items, mass, and value of the order. Delivery cost generally reduces as items are added to the order.
We currently offer three methods of delivery.
You can also collect your parcel from our office in Heatfield.
We use the South African Post Office to deliver to any valid South African postal address. We will send you a tracking number by email when we dispatch your order and you should receive a post office collection slip about 8 – 10 days later. You can then collect the delivery from your local post office counter.
Please Note: Not all items can be delivered by post. On eligible orders, delivery charge is calculated based on mass, value, and number of items in the order.
These are door-to-door services. The delivery address must be a physical address, and cannot be a post office box. Someone will need to be available at the address to receive the delivery. Deliveries are made during business hours from Monday to Friday. We currently offer two courier options.
- Standard courier. In main centres, this will reach you within 2 – 5 business days of dispatch.
- Economy courier. In main centres, this will reach you within 8 – 10 business days of dispatch.
Main centres include properties within a 40km radius of the major cities in South Africa. If you are not in a main centre, it may take a few days longer.
Please Note: We do not deliver by courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports or harbours, and should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel.